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Returns Process

In the unlikely event that you are not satisfied with your purchase from JSP Ceiling Tiles please find our returns process outlined below:

Organising A Return

To arrange a return please contact our Returns Team, within 30 days of the delivery date, by email at email hidden; JavaScript is required to instigate our Returns Process and to request a Returns Form which you will be asked to complete and return to us.

The Returns Process

Once a Returns Form has been completed, and returned to us, we will provide authorisation for items to be returned to us in-conjunction with a Returns Number which should be written clearly on all outer packaging and should be quoted in all subsequent correspondence to us.

Upon receiving your Returns Number you are to arrange for the goods to be returned to us. All goods must be returned to us in a suitable condition and wherever possible in their original packaging and in a re-saleable condition.

When the returned goods are received by us, they will be inspected and we will inform you of our findings within 10 days of our receipt of the goods.

Inline with our Terms & Conditions faulty items will qualify for a refund of carriage subject to proof of postage and a receipt for the amount paid is provided to us.

In returning un-wanted items we reserve the right to charge a 25% restocking charge.

All refunds will be completed within 30 days of our notification that a return has been accepted by us.

Terms & Conditions

Our full Terms & Conditions, covering all aspects including our Returns Policy, can be seen by clicking here.

* These conditions do not affect your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights contact your local authority’s Trading Standards Department or a Citizens Advice Bureau.

JSP Performance

Our entire JSP Ceiling Tiles range provides a high specification through the use of our innovative material.

Class A Fire Rating · Thermally Insulating · Sound Insulating · Moisture Resistant · Stain Resistant

To find out more about the performance of our JSP Ceiling Tiles range please visit or performance page.

Find Out More

Advantage JSP

Unlike traditional mineral fibre suspended ceiling tiles our innovative JSP Ceiling Tiles are manufactured using the latest material innovations to provide you with not only the freedom to create colourful, inspiring and stylish ceilings but to be confident in the longevity of your vision.

Crack Resistant

The innovative materials in JSP Ceiling Tiles means you no longer have to worry about your suspended ceiling tiles cracking or flaking. In fact you needn’t worry about them cracking at all; they are lightweight yet provide impact, tensile and flexural strength far beyond traditional ceiling tiles.

Stain Resistant

Being water resistant means our tiles don’t suffer from staining, soiling or dis-coloration after they’ve been installed. Our innovative materials means that unlike traditional mineral fibre ceiling tiles your suspended ceiling will look as good as the day it was installed throughout its life.

Warp Resistant

Warped ceiling tiles are a thing of the past when you install JSP Ceiling Tiles. Unlike traditional mineral fibre ceiling tiles, JSP Ceiling Tiles do not absorb moisture from their environment which prevents the cause of warping over time as environmental conditions fluctuate.

Mould Resistant

Being resistant to moisture and through having a fundamentally different material structure to traditional mineral fibre style ceiling tiles means replacing mouldy tiles is a thing of the past. JSP Ceiling Tiles simply do not present the incubation environment mould thrives in.

JSP Ceiling Tiles have transformed our office into a sleek, vibrant, expressive and fun environment for a minimum outlay. Something so simple has made such an impact

Inspiring Ceiling Design

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Unit 33, Keighley Road. W. Yorkshire. BD22 9HJ. UK.

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